Frequently Asked Questions

Everything you need to know about TalkTui

How do I know which plan I need?

Count your current monthly calls or start with Connect. Most small businesses find 100 calls plenty to begin with.

Can I change plans anytime?

Yes! Upgrade instantly, or downgrade at your next billing cycle. Perfect for seasonal businesses.

What counts as a "call"?

Any incoming call that TalkTui answers. Very short calls under 30 seconds (like wrong numbers) don't count towards your limit.

What happens if I exceed my call limit?

Don't worry! We'll never cut you off mid-call. We'll contact you about upgrading to the next tier, and any overage is billed at just $0.50 per additional call.

How do I track my usage?

You'll receive weekly email reports showing your calls used and remaining balance.

How quickly can I get started?

Most businesses are up and running within 15 minutes. Simply sign up, train TalkTui about your business, and forward your calls.

Do I need any special equipment?

No! TalkTui works with your existing phone number. Just set up call forwarding to redirect calls to TalkTui when you need us to answer.

Can I try TalkTui before committing?

Absolutely! All plans include a 7-day free trial. No credit card required to start.

Is my data secure?

Yes! We take security seriously. All call data is encrypted, and we comply with New Zealand privacy laws. See our Privacy Policy for details.

Still have questions?